Privacy Policy

1. INTRODUCTION

This is Wellbeing (ABN: 74 576 816 634) is run by me, Sheree Inglis. I'm committed to protecting your privacy. This policy explains how I collect, use, disclose, store, secure and dispose of your personal information (including health information) in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and applicable state laws.

2. WHAT INFORMATION I COLLECT

Personal information: your name, address, date of birth, email address, phone number and emergency contact details.

Health and sensitive information: details about your physical or mental health, injuries, medical conditions, pregnancy and anything else you choose to share that helps me prepare for and run your class or session safely.

Session notes: notes I keep about our Wellbeing Coaching and Reiki & Sound Therapy sessions.

Payment information: payments are processed by Stripe. I don't see or store your full card details.

Website information: see Section 10.

3. HOW I COLLECT INFORMATION

Directly from you: through booking and registration forms, during classes and sessions, and by phone, email or message.

Through my website: contact forms, booking forms and The Wellbeing Journal sign-up.

Through social media: when you message me or join The Wellbeing Community on Facebook.

From other practitioners: if another practitioner refers you to me, they may share relevant information about you with your consent.

I only collect health information with your consent and only what I need to prepare for and run your class or session safely. My booking forms explain why I'm asking. If you choose not to give me some information, I may not be able to take your booking or tailor a session to you safely.

4. WHY I COLLECT IT

I collect your information so that I can:

Provide yoga classes, Yoga @Home Studio, Reiki & Sound Therapy, Wellbeing Coaching, The 3E Wellbeing Program and events

Manage your bookings, memberships, payments and reminders

Send you The Wellbeing Journal and updates if you've signed up

Run my business, including billing, accounting and record keeping

Respond to your questions, feedback or complaints

Meet my legal obligations

I only use or disclose your information for the purpose I collected it for, a related purpose you would reasonably expect, or where the law requires or allows it.

5. WHO I SHARE IT WITH, INCLUDING OVERSEAS

I don't sell your information. I use these service providers to run my business, and they hold some of your information on my behalf:

Ivorey: bookings, booking forms, session notes, emails (including The Wellbeing Journal) and the Member Portal, where you access Yoga @Home Studio and The 3E Wellbeing Program

Offering Tree: class bookings and memberships

Stripe: payments

Google (Google Meet, Google Drive and Google Analytics): online sessions, document storage and website analytics

Meta (Facebook and Instagram): The Wellbeing Community and messages

Some of these providers store or process information outside Australia. Your information is likely to be held in the United States, and may also be held in other countries where these providers or their cloud hosts operate. I take reasonable steps to choose providers with strong privacy and security practices.

6. SECURITY AND STORAGE

I take reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure, including using password-protected systems and keeping access to me.

I keep records, including health records, for at least 7 years (or longer if the law requires it, for example for minors). When your information is no longer needed, or if you ask and the law allows it, I will securely destroy or de-identify it.

7. ACCESS AND CORRECTION

You can ask to see the information I hold about you, and ask me to correct it if you think it's inaccurate, out of date, incomplete or misleading. Email me at [email protected] and I'll respond within a reasonable time (usually within 30 days). I may ask for proof of identity first, to keep your information safe.

8. ANONYMITY

Where it's lawful and practical, you can deal with me anonymously or under a pseudonym, for example when asking a general question. For bookings, sessions and memberships I need your name and contact details.

9. EMAILS AND YOUR CHOICES

If you've signed up to The Wellbeing Journal or other updates, you can unsubscribe at any time using the link in any email, or by contacting me. Even if you unsubscribe, I may still contact you about your bookings, memberships or important changes to my services.

10. COOKIES AND MY WEBSITE

My website and booking pages use cookies and similar technologies to make them work, and I use Google Analytics to understand how people use my website. This may include information such as your IP address, browser type, operating system and the pages you visit. You can block or delete cookies in your browser settings, although some parts of the site may not work properly if you do.

11. DATA BREACHES

If your personal information is lost or accessed or disclosed without authorisation, I will assess the risk of harm to you and, where the Privacy Act's Notifiable Data Breaches scheme requires it, notify you and the Office of the Australian Information Commissioner (OAIC).

12. CHANGES TO THIS POLICY

I may update this policy from time to time, and the latest version will always be on my website. If the changes are significant, I'll take reasonable steps to let you know, for example by email or a notice on my website.

13. CONTACT AND COMPLAINTS

If you have a question or complaint about this policy or how I've handled your information, please contact me:

Sheree Inglis, This is Wellbeing

Email: [email protected]

Phone: +61 4 23 149 226

Address: 11A Ararat Road, Stawell, Victoria 3380

I take every complaint seriously and will respond within a reasonable time (usually within 30 days). If you're not satisfied with my response, you can contact the OAIC:

Office of the Australian Information Commissioner

Phone: 1300 363 992

Website: www.oaic.gov.au