Terms and Conditions

Last updated: 27 october, 2026

Thank you for joining me here at This is Wellbeing!
Please read through these terms and conditions so there are no surprises.

CANCELLATIONS

I understand that unexpected things will always crop up when you least want them to, but where you can, please give me as much notice as possible if you need to cancel a class, event or appointment.

Class cancellations within 12 hours of the start time, or no-shows, forfeit the class charge, voucher or pass.

1:1 sessions (Reiki & Sound Therapy and Wellbeing Coaching) can be cancelled or rescheduled using the links in your booking confirmation up to 24 hours before your session. Cancellations or reschedules within 24 hours of your session, or no-shows, forfeit the session fee.

Event cancellations within 24 hours of the event start time, or no-shows, forfeit any payment made.

WELLBEING COACHING

Wellbeing Coaching is a package of three 60 minute sessions, spaced two to four weeks apart. You book your first session online and we book your second and third sessions together during your first session.

If you cancel more than 24 hours before your first session, you'll receive a full refund. You can reschedule any session up to 24 hours before it starts, and a cancellation or reschedule within 24 hours, or a no-show, forfeits that session. Once your first session has taken place, sessions two and three are not refundable if you choose not to continue.

Coaching is not counselling or therapy. If something comes up in our work that deserves a different kind of support, I may suggest you seek that support alongside our sessions.

THE 3E WELLBEING PROGRAM

The 3E Wellbeing Program is a six week online group program. Support is given in the live sessions and the private community for the six weeks of the program.

The worksheets, guides and meditations are yours to keep. Lessons and live session recordings stay open for 30 days after the program ends, and then access closes. If you miss a live session, the recording is there for you to watch in your own time.

If you change your mind before you're given access to the program, which usually opens the day before it starts, you'll receive a full refund. Once you have access, or once the program has started, no refunds are given if you change your mind.

MEMBERSHIPS

There are two memberships: Foundation Membership and Yoga Membership.

FOUNDATION MEMBERSHIP:

Foundation Membership has no minimum term. It renews automatically every two weeks and cannot be put on hold.

YOGA MEMBERSHIP:
YOUR COMMITMENT: When you purchase a Yoga Membership, you are committing to a minimum membership term of 6 weeks, excluding any free period.

PAYMENTS: Your membership will automatically renew every two weeks. If payment is not received on the date it is due, a late payment fee of $15 will be added to your next membership payment or invoiced separately.

HOLDS: After the initial 6 week minimum term, your membership can be put on hold for a minimum of two weeks and a maximum of two months, up to two times a year. To request a hold, please email [email protected] at least seven days before your next membership payment, with the date your membership is to be put on hold and the date it is to resume.

BOTH MEMBERSHIPS:

BOOKINGS: Bookings are still required for classes, events, courses and workshops even though you are a member. Space is subject to availability and you must have a current membership at the time your booking occurs.

REFUNDS: No refunds are given on memberships or membership holds if you simply change your mind.

MEMBERSHIP CANCELLATION: To cancel your membership, go to https://grampianswellbeing.offeringtree.com/ and log into your account (the same login you use to book classes on This is Wellbeing). Go to My Account / Memberships / Cancel Membership. Memberships cannot be shared and are not transferable.

DISCOUNT CODES: You will receive an email after purchase with all these details and your discount codes.

YOGA @HOME STUDIO

Yoga @Home Studio is a monthly subscription of $27 a month and starts with a 7-day free trial. Foundation Membership and Yoga Membership both include Yoga @Home Studio access at no extra cost.

Your subscription starts automatically when the free trial ends and renews every month. To cancel, log into the This is Wellbeing Member Portal (where you access the Yoga @Home Studio), click on your profile picture, open your profile settings and cancel your membership in the Billings & Subscriptions tab.

REFUNDS: No refunds are given on a month already started if you simply change your mind.

ONLINE CONTENT

All online content, including the Yoga @Home Studio and The 3E Wellbeing Program, is the property of This is Wellbeing and is not for public viewing or sharing unless authorised.

GIFT VOUCHERS

This is Wellbeing Gift Vouchers make a wonderful gift for that special woman in your life.

Vouchers are valid for 12 months from the date of purchase, are not redeemable for cash and cannot be transferred or used in conjunction with any other offer.

This is Wellbeing Gift Vouchers cannot be used to purchase memberships.

PREGNANCY, INJURIES & MEDICAL CONDITIONS

If you are pregnant, injured or have a medical condition that may affect your ability to practise yoga, please talk to your health care professional about starting or continuing yoga and only attend if it's recommended.

If you are pregnant or have given birth within the last 6 months, medical clearance is required before attending any yoga classes, events or workshops.

Group classes are designed to suit a range of fitness levels but are aimed at a group level and may not be specific to individual needs (although these will always be considered where possible). Always listen to your own body and work within your range, which may vary from day to day. Always feel free to sit out any pose that doesn't feel right for you on the day. If you need more specific direction or modifications, please contact me at [email protected].

WAIVER

By choosing to take part in any session held by This is Wellbeing (including but not limited to classes, Reiki & Sound Therapy, Wellbeing Coaching, The 3E Wellbeing Program, workshops, retreats and events), you acknowledge the following:

Yoga involves physical exertion which may be strenuous and may cause physical injury, and you must judge your own capabilities with respect to practising yoga. You assume full responsibility for any risks, injuries or damages that you might incur in any This is Wellbeing session that you attend.

You are physically fit and have no medical condition which would prevent your participation in any This is Wellbeing sessions.

It is your responsibility to seek medical advice or consult with a physician before taking part in any This is Wellbeing sessions if you have any concerns. Despite every effort, the risk of injury is always present and cannot be entirely eliminated.

You accept responsibility for your own wellbeing within any sessions and hold This is Wellbeing, any of its employees or representatives, forever harmless from any loss, claim, injury or liability sustained or incurred by participating in This is Wellbeing sessions or through the use of any equipment.

You accept full responsibility if you injure, hurt or damage anyone else in any This is Wellbeing session or damage anyone else's property.

You take full responsibility for your actions at all times during any This is Wellbeing session and when entering and exiting the premises or location where the session is being held.

Occasionally photos or videos may be taken for use by This is Wellbeing in promotional and advertising material. These can include, but are not limited to, social and online media, print, newspaper, video and electronic means. You consent to your image being used in any promotional and advertising materials of This is Wellbeing and release This is Wellbeing from, and waive, any rights and claims, present and future, to any fees, royalties or other benefits whatsoever for and in connection with the use of the images.

These terms and conditions are subject to change if This is Wellbeing's offerings change.